The Plane At LAX

In a way, I chose to drink too much at a formal event four hours before getting on a plane to Los Angeles. Because something horrible always happens when I travel, I figured I could at least make the token bad decision one I had control over. Given that a thirty-thousand-mile-high hangover over the state … More The Plane At LAX

Good Customer Service Or In A Simulation?

I have an in-progress ranking of situations that make me want to fast-forward my slow march into oblivion. Before yesterday, speaking to customer service fell somewhere between getting pantsed in public and having to walk toward a passing acquaintance from opposite ends of a deserted hallway, unable to decipher when to acknowledge the other person. … More Good Customer Service Or In A Simulation?